RivetRelay · the handoff

A clearer path from inquiry to appointment.

See how a home-service inquiry can move from the first response through team review, scheduling and follow-up.

  1. A new inquiry

    A missed call or website inquiry starts the response flow, helping the conversation move while your team is out on a job.

  2. Job-detail collection

    The customer shares the service they need, the property location and requested timing so your team has context for the next step.

  3. Qualification

    Your team reviews the request against its services, service area and operating rules to decide whether it is a fit.

  4. Appointment selection

    For a request that fits, the customer can choose from options aligned with your business's scheduling setup. The available options and booking step depend on that setup.

  5. Follow-up

    If a customer has not chosen a time, the workflow follows up using the process agreed with your team.

Try the intake

Walk through a sample plumbing inquiry.

See how issue, timing, ZIP code and a sample window are collected in the existing demo.

Try the plumbing intake demo

Demo limits: The sample windows are illustrative. The demo saves a sample inquiry only; it does not collect contact details, determine service coverage, check a live calendar, book an appointment or send follow-up.